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Pharmacy Operations Update

In an effort to maximize social distancing and reduce wait times, we recommend activating your prescriptions before picking them up.  

How to Activate Prescriptions:

New Prescriptions:
  • Call (301) 295-2123, Monday – Friday, 7:30am - 3:30pm. Select option 3 to speak with a staff member. 
  • Or use our online activation form.

For your convenience, you'll receive a notification when your new prescriptions are ready for pick-up. Note: For same-day pick-up, activate your prescriptions before 12pm. If you activate your prescriptions after 12pm, they'll be ready the next business day.


Choose from the following options, available 24 hours a day, 7 days a week:

  • Call the automated refill line at: (800) 377-1723
  • Submit a refill request through the TRICARE Online Patient Portal at: www.tricareonline.com

Note: Refills will be ready in 3-5 business days.

The following changes will go into effect on November 16, 2020:

1. Navy Exchange (NEX) Pharmacy: Reopening! 

NEX Pharmacy Hours of Operation
Monday – Saturday: 9am - 5:30pm
Closed Sundays and Federal Holidays

2. America Pharmacy: New Hours

America Pharmacy Hours of Operation
Monday – Friday: 7am - 6pm
Closed Saturdays, Sundays and Federal Holidays 

For more information about our pharmacy services, please visit our pharmacy web page.

Don't forget to keep your family's information up-to-date in DEERS.