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Getting Care

Walter's Way

Walter’s Way is our commitment to making health care easier and more connected for our patients – a shared goal of the Defense Health Agency’s My Military Health initiative.

To fulfill this commitment, we’re going back to the basics and making fundamental changes to make your experience with Walter Reed the best it can be.

Schedulers, administrative nurses, and benefits experts placed directly in our clinics give you convenient access to help with appointments, referrals, and TRICARE questions.

Expanding access to virtual visits and using current technologies to simplify care coordination gives you more flexibility, fewer delays, and a health care experience built around your schedule and needs.

Our Walter’s Way Call Center gives you quick, easy access to real-time appointments and local support for same-day, next-day, and virtual visits for our primary care clinics. But don’t worry, we’re working hard so we can add specialty care clinics too!

Walter’s Way Call Center

301-295-8901

For Primary Care Appointments
  • Pediatric Clinic
  • Adolescent & Young Adult Medicine Clinic
  • General Internal Medicine Clinic

Contact Us

Walter's Way Call Center

301-295-8901
For Primary Care Appointments

Phone

Toll Free: 800-526-7101
Switchboard Operator: 301-295-4000

Let Us Know How We're Doing


Let us know how we're living up to Walter's Way with this brief survey.

Walter's Way Call Center Survey
Don't forget to keep your family's information up to date in DEERS!