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Health Services

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Pharmacy Message Center

On MHS GENESIS Patient Portal


You can send non-urgent messages to our pharmacy team through the MHS GENESIS Patient Portal to:
 
  • Activate new or renewed prescriptions
Example: “My doctor just prescribed a new medication for me. I would like to activate my new medication in advance to reduce my wait time when I go to Walter Reed in a few days.” 
NOTE: You can also activate new or renewed prescriptions for same-day pick-up with our Q-Anywhere texting service.
 
  • Request prescription numbers
Example: “I want to request a refill through the Automated Call-in Refill Line, and I need my prescription number…”
 
  • Plan for future medication needs
Examples: “I’m going on vacation soon, and I’ll need more of my medications before I leave…” or ‘I’m coming to see my doctor using Metro Access next week. Can you please have my renewal medications ready so I can coordinate my ride back home?”
 

How to Send a Message to the Pharmacy

Once you’re logged in to the MHS GENESIS Patient Portal, click “Send a Message” and select “Walter Reed Pharmacy” as the recipient.

 

Contact Us

Pharmacy America

Phone

Commercial: 301-295-2123
DSN: 312-2123

Hours 
Monday–Friday from 7 a.m. to 6 p.m.
(Closed weekends and federal holidays.)
Location

America Zone, Building 19, Level 1
8901 Rockville Pike
Bethesda, MD 20889

Pharmacy Arrowhead

Phone

Commercial: 301-295-2123
DSN: 312-2123

Hours
Monday–Friday from 7 a.m. to 6 p.m.
Saturday from 9 a.m. to 5:30 p.m.
(Closed Sundays and federal holidays.)
Location

Arrowhead Zone, Building 9, Level 2
8901 Rockville Pike
Bethesda, MD 20889

Drive-thru Pick-up Site

Phone

Commercial: 301-295-2123
DSN: 312-2123

Hours 
Monday–Friday from 9 a.m. to 5 p.m.
Saturday from 9 a.m. to 4 p.m.
(Closed Sundays and federal holidays.)
Location

Building 85T Parking Lot
8901 Rockville Pike
Bethesda, MD 20889

Arrowhead ScriptCenter

Phone

Commercial: 301-295-2123
DSN: 312-2123

Hours 
24/7
Location

Arrowhead Zone, Building 9, Level 2
(Arrowhead Pharmacy waiting area)
8901 Rockville Pike
Bethesda, MD 20889

NEX ScriptCenter

Phone

Commercial: 301-295-2123
DSN: 312-2123

Hours 

Available during store hours: 
Monday–Saturday from 9 a.m. to 7 p.m.
Sunday from 10 a.m. to 6 p.m.

Location

Bethesda Navy Exchange
8901 Wisconsin Ave.
Bethesda, MD 20889

Don't forget to keep your family's information up to date in DEERS!