Health Services


Pharmacy Message Center

On MHS GENESIS Patient Portal

You can send non-urgent messages to our pharmacy team through the MHS GENESIS Patient Portal to:
  • Activate new or renewed prescriptions
Example: “My doctor just prescribed a new medication for me. I would like to activate my new medication in advance to reduce my wait time when I go to Walter Reed in a few days.” 
NOTE: You can also activate new or renewed prescriptions for same-day pick-up with our Q-Anywhere texting service.
  • Request prescription numbers
Example: “I want to request a refill through the Automated Call-in Refill Line, and I need my prescription number…”
  • Plan for future medication needs
Examples: “I’m going on vacation soon, and I’ll need more of my medications before I leave…” or ‘I’m coming to see my doctor using Metro Access next week. Can you please have my renewal medications ready so I can coordinate my ride back home?”

How to Send a Message to the Pharmacy

Once you’re logged in to the MHS GENESIS Patient Portal, click “Send a Message” and select “Walter Reed Pharmacy” as the recipient.


Contact Us



Message Center

On MHS GENESIS Patient Portal
Send messages to: Walter Reed Pharmacy
IMPORTANT: The pharmacy message center is for NON-urgent issues only. We will respond within 24-48 business hours. 
Learn More>>


America Pharmacy
Building: 19 Floor: 1
Monday-Friday: 7:00 a.m. to 6:00 p.m.

Arrowhead Pharmacy
Building: 9 Floor: 2
Monday-Friday: 7:00 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 5:30 p.m.

Pharmacy at the Navy Exchange
NEX, Building: 82 Floor: 1
Monday-Saturday: 9:00a.m. to 5:30 p.m.

Drive-thru Pick-Up
Parking Lot of Building 85T
Monday-Friday: 9:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 4:00 p.m.

NOTE: Pharmacies are closed on federal holidays.

Don't forget to keep your family's information up-to-date in DEERS.