Health Services



The Arrowhead Pharmacy will be closed for one day only, on Saturday, Feb. 24, for a facility upgrade. To better serve you, we will open the America Pharmacy on that day to fill new prescriptions. If you have prescriptions waiting to be picked up at the Arrowhead Pharmacy, you will have to pick them up before or after Feb. 24 during normal business hours. They will not be available at the America Pharmacy. Click here for a detailed map showing how to get to the America Pharmacy from the Arrowhead Pharmacy.

Pharmacy Message Center

On MHS GENESIS Patient Portal

You can send non-urgent messages to our pharmacy team through the MHS GENESIS Patient Portal to:
  • Activate new or renewed prescriptions
Example: “My doctor just prescribed a new medication for me. I would like to activate my new medication in advance to reduce my wait time when I go to Walter Reed in a few days.” 
NOTE: You can also activate new or renewed prescriptions for same-day pick-up with our Q-Anywhere texting service.
  • Request prescription numbers
Example: “I want to request a refill through the Automated Call-in Refill Line, and I need my prescription number…”
  • Plan for future medication needs
Examples: “I’m going on vacation soon, and I’ll need more of my medications before I leave…” or ‘I’m coming to see my doctor using Metro Access next week. Can you please have my renewal medications ready so I can coordinate my ride back home?”

How to Send a Message to the Pharmacy

Once you’re logged in to the MHS GENESIS Patient Portal, click “Send a Message” and select “Walter Reed Pharmacy” as the recipient.


Contact Us


(301) 295-2123

Message Center

On MHS GENESIS Patient Portal
Send messages to: Walter Reed Pharmacy
IMPORTANT: The pharmacy message center is for NON-urgent issues only. We will respond within 24-48 business hours. 
Learn More>>


America Pharmacy
Building: 19 Floor: 1
Mon-Fri: 7am - 6pm

Arrowhead Pharmacy
Building: 9 Floor: 2
Mon-Fri: 7 a.m. - 6 p.m.
Sat: 9 a.m. - 5:30 p.m.
***See Alert at the top of this page.

Pharmacy at the Navy Exchange
NEX, Building: 82 Floor: 1
Mon-Sat: 9am - 5:30pm

Drive-thru Pick-Up
Parking Lot of Building 85T
Mon-Fri: 9am - 5pm
Sat: 9am - 4pm

NOTE: Pharmacies are closed on federal holidays.

Don't forget to keep your family's information up-to-date in DEERS.