Integrated Referral Management and Appointing Center
The Integrated Referral Management and Appointing Center (IRMAC) is the first point of contact for beneficiaries looking for health care in the National Capital Region Market. The IRMAC helps beneficiaries navigate the direct care system.
- We develop and promote best practices in appointing and referral management.
- We actively create a positive patient experience by assertive and courteous outreach to optimize direct care system access for our beneficiaries requiring care.
- We support and enhance a Medically Ready Force and Ready Medical Force by ensuring timely navigation and access to health care for our Nation’s Heroes and their families.
- We encourage and sustain our National Capital Region Market by focusing on our shared beneficiaries and the integrated healthcare system.
We are recognized throughout the Military Health System as the model of excellence for appointing and referral management.
We are the coordinating authority for appointing and referral management throughout the National Capital Region Market.