Permanent Closure of COVID-19 Vaccine Site and Centralized Screening Area. Learn more>>

Getting Care

Appointments and Referrals

If you have a medical emergency, please call 911 or proceed to the nearest emergency room. 

ATTENTION: Extended Wait Times

As the NCR Market continues with its transition to MHS GENESIS, the IRMAC is experiencing extended wait times. We thank you for your patience as we continue to work through our technological challenges. 

Expanded Virtual Health Options

To help ensure the safety and well-being of our patients and staff during the COVID-19 pandemic, we’re increasing our virtual health options to continue to provide high-quality, coordinated care by phone and mobile applications.

Whenever possible, face-to-face appointments will be converted to virtual health visits. However, some appointments may need to remain face-to-face. Rest assured, we will provide the safest and best-suited option to meet your healthcare needs.

We highly recommend requesting virtual visits so your provider can send you instructions on how to connect for your appointment. 

Please note: If you already have a face-to-face appointment scheduled, you may be contacted to arrange a virtual visit instead.

MHS Video Connect

MHS Video Connect is the Military Health System’s web-based solution for accessible care. It empowers you to conveniently meet with your military health care team through secure live video. Using any internet-connected device, you and your family can access care where and when it's best for you. Learn more>>

Have COVID-19 Symptoms?

Stay at home and call the MHS Nurse Advice Line. A registered nurse will help assess your symptoms. If needed, a virtual visit can be coordinated with a healthcare provider. The MHS Nurse Advice Line is available 24 hours/day, 7 days/week. 

Need an Appointment?

If you're looking for a primary care provider or a specialist for treatment or a second opinion, please use one of the methods listed below:

Specialty Requests


IRMAC One Number

6:30 a.m. - 6:30 p.m.

MHS Nurse Advice Line

800-TRI-CARE (874-2273)
24 hours/day


MHS Video Connect

User Guide
Useful Tips
Frequently Asked Questions (FAQs)

Adobe Connect

Instructions for Desktops/Laptops
Instructions for Mobile Devices (recommended)

Discussion Guide

The NCR Discussion Guide can help make the conversation with your provider more meaningful. Get the most out of your visit, and use it to help communicate important information about your health.

Helpful Information

Check our Alerts page for notices that may affect your visit.

Mask Policy

Inclement Weather FAQs

In the interest of the safety and welfare of patients, visitors, and staff, Walter Reed National Military Medical Center's clinics and offices may close due to inclement weather. Learn more>>

Don't forget to keep your family's information up-to-date in DEERS.