Customer Service
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient Relations/Advocate
Patient advocates advise and help you with medical and dental benefit concerns within this facility. Customer service advocates (CSA) in clinics/wards/offices help to correct customer service issues for patients and their family members at the lowest possible level. If you have a concern, please speak with a CSA. For concerns that are unable to be resolved by a CSA or require follow-up, please speak with a patient advocate in the Patient Relations office. We welcome your concerns, suggestions, and compliments.
For disability access and accommodation requests, concerns or suggestions, please contact our Chief Experience Officer at dha.bethesda.j-11.mbx.patient-relations1@health.mil
Beneficiary Counseling and Assistance Coordinator (BCAC)
Health Benefits Office
BCACs educate and help you with TRICARE-related inquiries. You can speak with a BCAC, also known as a health benefits advisor, in our Health Benefits Office located in Bldg. 9 of the Arrowhead Zone, on the first floor. See hours of operation and phone number in the Contact Us section.
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Interactive Customer Evaluation (ICE)
ICE is a web-based tool that collects your feedback on services at this facility.