Customer Service

Patient Relations 

Patient advocates advise and help you with concerns related to medical and dental benefits and issues involving accessibility within this facility. Customer service advocates (CSA) in clinics/wards/offices help to correct customer service issues for patients and their family members at the lowest possible level. If you have a concern, please speak with a CSA. For concerns that are unable to be resolved by a CSA or require follow-up, please speak with a patient advocate in the Patient Relations office. We welcome your concerns, suggestions, and compliments.  

For disability access and accommodation requests, concerns or suggestions, please contact our Chief Experience Officer at dha.bethesda.j-11.mbx.patient-relations1@mail.mil

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.