Getting Care

MHS GENESIS is Coming Soon!

In the Spring of 2023, the Department of Defense’s new electronic health record (EHR), MHS GENESIS, is launching here at Walter Reed National Military Medical Center. MHS GENESIS will replace TRICARE Online at this facility.  

What is MHS GENESIS?

MHS GENESIS is the new EHR that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. >>Learn More about MHS GENESIS

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

  • View health information 
  • Schedule appointments
  • Communicate securely with providers
  • Request prescription renewals

The MHS GENESIS Patient Portal is replacing the TRICARE Online Patient Portal.

What does this mean for me?

MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility. 

  • If you have a current TRICARE Online account, it will migrate to MHS GENESIS in the Spring of 2023. No action is necessary from you.
  • If you don’t already have a TRICARE Online account, you'll be able to login at patientportal.mhsgenesis.health.mil using your DS Logon Premium Account.
  • If you don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the milConnect website or call 1-800-538-9552.

What happens next?

Appointment availability through June 2023 may be affected. As your providers and clinical staff learn new technology, workflows and procedures, you may experience the following delays:

  • Extended wait times when scheduling appointments
  • Extended wait times between checking-in and seeing your provider 
  • Extended time with your provider
  • Increased wait times at the pharmacy 
  • Increased wait times for lab and radiology results


We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with safe quality care.

Contact

Phone

Toll Free: 800-526-7101
Local: 301-295-4000

Don't forget to keep your family's information up-to-date in DEERS.