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Visitor Guidelines

Temporary Visitation and Caregiver Guidance during COVID-19 Pandemic

November 19, 2020 

The goal of this visitation guidance is to protect patients, caregivers, and medical staff from unnecessary risk of exposure to COVID-19. This guidance applies to patients presenting to WRNMMC for in-person visits and to caregivers accompanying patients for inpatient or outpatient care. Authorization to implement more restrictive processes is reserved when medical necessity dictates using best medical judgment and on locally-determined Health Protection Condition (HPCON) level.

Inpatient Visitation Policy

VISITORS, defined as relatives, partners, friends, or colleagues that are guests of the patient, are not permitted. 
  • Exceptions may be made at the discretion of the attending staff for end-of-life/withdrawal of care, according to the current WRNMMC policy.
CAREGIVERS, defined as relatives, partners, or friends that the patient chooses to provide assistance with transportation, rehabilitation, psychosocial support, and/or cognitive needs, are permitted for the following patients as indicated below, following a negative screening for COVID-19 symptoms.
  • One designated caregiver for obstetric patients during labor, delivery and post-partum stay.
  • One caregiver for patients being discharged. 
  • One caregiver for patients undergoing emergency surgery or procedure.
  • One caregiver for Wounded Warrior and Medevac Patients. 
  • Two designated caregivers for pediatric inpatients for the duration of the hospital stay. Only one caregiver may be in the hospital at any one time. 
  • Two designated caregivers for NICU patients for the duration of the hospital stay. Only one caregiver may be in the hospital at any one time. 
Restrictions and Other Considerations:
  • Caregivers are required to wear a face mask that provides an uninterrupted covering from the bridge of the nose to under the chin. Masks with valves are prohibited. Some units/wards may require hospital-provided masks to be worn.
  • Caregivers must check in at the nurses' station of the patient's unit/ward before entering the patient's room.
  • Accessing areas outside of the patient's room must be minimized except as necessary for transit to and from the patient’s room.
  • Caregivers over the age of 65 are strongly discouraged due to the increased risk of severe COVID-19 infection.
  • Caregivers are not allowed for COVID-19 Positive patients or Patients Under Investigation for COVID-19. Exceptions may be made at the discretion of the attending staff for pediatric, neonatal and obstetric inpatients, according to the current WRNMMC policy.

Outpatient Visitation Policy

All persons entering the facility must have an appointment or be conducting official business.
  • No visitors are permitted for outpatients. Visitors are defined as relatives, partners, friends, or colleagues that are guests of the patient. An exception for Pediatric patients authorizes minor siblings to be permitted when accompanied by the caregiver.
  • One caregiver per outpatient is permitted. A caregiver is defined as a relative, partner, friend, or colleague that the patient chooses to assist with transportation, rehabilitation, psychosocial support, and/or cognitive needs. 
  • Patients and caregivers will be screened for illness prior to entry.
  • Patients and caregivers are required to wear a face mask that provides an uninterrupted covering from the bridge of the nose to under the chin. Masks with valves are prohibited.
Restrictions and Other Considerations
  • Caregivers are not permitted in the Emergency Room. Exceptions on a case-by-case basis may be considered at the discretion of the attending staff.
  • Caregivers are not permitted in cancer infusion areas. An exception for Pediatric patients authorizes one designated caregiver.
  • Caregivers are not permitted in the Perinatal Assessment Center.
  • OB patients may be accompanied by their newborns.
  • Patients undergoing same-day surgery or other procedures may have one caregiver who remains in the designated waiting area during the procedure. Refer to the patient's healthcare team for specific guidance.
  • Caregivers over the age of 65 are strongly discouraged due to the increased risk of severe COVID-19 infection.

If you’re unable to follow the visitation policy, please discuss other care options with your provider or reschedule your appointment.

Contact

Phone

Appointment Line: 
(855) 227-6331

Don't forget to keep your family's information up-to-date in DEERS.