Getting Care

Appointments and Referrals

If you have a medical emergency, please call 911 or proceed to the nearest emergency room. 

Expanded Virtual Health Options

To help ensure the safety and well-being of our patients and staff during the COVID-19 pandemic, we’re increasing our virtual health options to continue to provide high-quality, coordinated care by phone, Secure Messaging and mobile applications.

Whenever possible, face-to-face appointments will be converted to virtual health visits. However, some appointments may need to remain face-to-face. Rest assured, we will provide the safest and best-suited option to meet your healthcare needs.

We highly recommend requesting virtual visits through Secure Messaging so your provider can send you instructions on how to connect for your appointment. If you don’t already have a Secure Messaging account, you can sign up here. You can also schedule a virtual visit through the appointment methods listed below. 

Please note: If you already have a face-to-face appointment scheduled, you may be contacted to arrange a virtual visit instead.

Have COVID-19 Symptoms?

Stay at home and call the MHS Nurse Advice Line. A registered nurse will help assess your symptoms. If needed, a virtual visit can be coordinated with a healthcare provider. The MHS Nurse Advice Line is available 24 hours/day, 7 days/week. 

Need an Appointment?

If you're looking for a primary care provider or a specialist for treatment or a second opinion, please use one of the methods listed below:

Specialty Requests


IRMAC One Number

(855) 227-6331
6:30 a.m. - 8:00 p.m.

MHS Nurse Advice Line

(800) TRI-CARE (874-2273)
24 hours/day


Adobe Connect Instructions

Mobile Devices (recommended)

Discussion Guide
The NCR Discussion Guide can help make the conversation with your provider more meaningful. Get the most out of your visit, and it to help communicate important information about your health.

Inclement Weather FAQs
In the interest of the safety and welfare of patients, visitors, and staff, Walter Reed National Military Medical Center's clinics and offices may close due to inclement weather.

Don't forget to keep your family's information up-to-date in DEERS.