IRMAC Update: Operational, Residual Delays Expected

Updated July 14, 2025

The Integrated Referral Management and Appointing Center (IRMAC) is back up and operational. However, due to the recent outage, please expect longer than normal wait times for the next couple of days as they work through a backlog of calls.

The temporary number is no longer in service. Please call the regular IRMAC number at 855-227-6331 for appointment scheduling.

You may also use the MHS GENESIS Patient Portal for scheduling and managing appointments.

For primary care appointments (including pediatrics), call the Walter's Way Call Center at 301-295-8901.

You may continue to call other clinics directly, but be prepared for longer wait times. For assistance with clinic numbers, call 301-295-4000 or visit the clinic web page.

For urgent needs, call the MHS Nurse Advice Line at 1-800-874-2273 (option 1) and ask for a virtual care appointment.

Thank you for your continued patience and understanding!