Patient Resources

Patient Relations

The Patient Relations Service provides a link between our beneficiaries and staff members to help achieve high quality health care. We promote mutual respect, support the rights and responsibilities of our patients, and educate our patients about hospital policies and procedures. 

Customer Service Advocates (CSA) in clinics/wards/services help to correct customer service issues for our patients and their family members. Attempts to resolve patient concerns should be made at the lowest possible level. If you have a concern, please speak with a CSA.

For concerns that are unable to be resolved by a CSA or require follow-up, please speak with a Patient Advocate in the Patient Relations Service. We welcome your concerns, suggestions, and compliments.

Contact Us


Monday thru Friday 
0730 - 1600 


DSN: 94-295-0156 
Commercial: (301) 295-0156 
Automated Toll-Free:
1 (800) 526-7101 
After-Hours Command Duty Office:  (301) 295-4611 


DHA NSA Bethesda J-11 Mailbox Patient Relations


Building: 9 Floor: 1 
Entering the building from the Arrowhead patient parking garage, the Patient Relations Office is located past the escalators and to the left of the information desk before you reach the Health Benefits Office. 


Interactive Customer Evaluation (ICE)
Don't forget to keep your family's information up-to-date in DEERS.