Health Services



Pharmacy services are some of the most popular benefits for our patients. Prescription medications may be obtained at our pharmacies at no cost. Beneficiaries may also receive medications using TRICARE Home Delivery or a TRICARE Network Pharmacy.

Pharmacy Operations

  • All NEW prescriptions must be processed at either the America Pharmacy or Arrowhead Pharmacy.
  • Use our NEW SERVICE Q-Anywhere to skip the line and get your prescriptions the same day!
    Available at the America and Arrowhead Pharmacies only. Simply use your cell phone to text the words “Get in line” to 833-201-9306; enter the patient’s DoD ID# to activate all new prescriptions for that patient. The pharmacy will process the patient's NEW/RENEWAL prescriptions (NO REFILLS) and send you a text when they're ready for pickup. Learn more>>

  • All REFILL prescriptions must be picked up at the Drive-Thru Pick-Up or the Navy Exchange. Same-day refills are not permitted.


To ensure accurate dispensing of medication, we use an automated robotic system to fill prescriptions. This technology guides the pharmacy staff at each step in the prescription filling process, minimizing the potential for human error. Its bar code technology also helps to reduce wait times.


Our pharmacies process approximately 65,000 prescriptions each month. Due to the high volume of pharmacy visitors, we recommend beneficiaries become familiar with our procedures and routines. Simple measures such as using the automated call-in refill service, taking the appropriate ticket(s) at the pharmacy, and having the patient's identification card readily available will minimize delays and keep operations moving as quickly and efficiently as possible.

Electronic Prescribing (eRx)

We participate in eRx, a safe and secure method that eliminates bringing handwritten prescriptions to the pharmacy. With eRx, civilian providers can electronically transmit prescriptions to our pharmacy at DoDWalterReedNEXePhcy/NCDP 2138407/NPI#1184030223.

Prescription Refills

  • Automated Call-in Refill Line (24/7): (800) 377-1723

Prescription Activation

  • WRNMMC Pharmacy: (301) 295-2123, option 3
  • Q-Anywhere Text "Get in Line" to: 833-201-9306, and follow the prompts for same-day pick-up at WRNMMC! Learn more>>


TRICARE Formulary Search
TRICARE Pharmacy Information

Contact Us



Message Center

On MHS GENESIS Patient Portal
Send messages to: Walter Reed Pharmacy
IMPORTANT: The pharmacy message center is for NON-urgent issues only. We will respond within 24-48 business hours. 
Learn More>>


America Pharmacy
Building: 19 Floor: 1
Monday-Friday: 7:00 a.m. to 6:00 p.m.

Arrowhead Pharmacy
Building: 9 Floor: 2
Monday-Friday: 7:00 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 5:30 p.m.

Pharmacy at the Navy Exchange
NEX, Building: 82 Floor: 1
Monday-Saturday: 9:00a.m. to 5:30 p.m.

Drive-thru Pick-Up
Parking Lot of Building 85T
Monday-Friday: 9:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 4:00 p.m.

NOTE: Pharmacies are closed on federal holidays.

Don't forget to keep your family's information up-to-date in DEERS.